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What is 211?

211 is a free and confidential service that helps people across our area find the local resources they need.
We're here for you 24 hours a day, seven days a week.


You are not alone. Every day thousands of people across North America turn to 211 for information and support—whether financial, domestic, health or disaster-related. 211 is a free, confidential referral and information service that connects people from all communities and of all ages to a specialist who will help you find local health and human services, 24 hours a day, seven days a week. 

Instead of multiple calls leading to dead ends, with one text message or call to 211, people can reach a trained specialist who will assess the full scope of their needs and match them to the right services.


About 211

211 is available throughout our five county region (Boyd, Carter, Elliot, Greenup, and Lawrence KY) by phone, text, and web. A toll-free call to 211 connects users to a community resource specialist who can help you find services and resources that are available to you locally and provide critical services that can improve and even save lives. You'll find information on:

  • supplemental food and nutritional programs
  • shelter and housing options and utilities assistance
  • emergency information and disaster relief
  • employment and education opportunities
  • services for veterans
  • health care, vaccination, and health epidemic information
  • addiction prevention and rehabilitation programs
  • re-entry and job help
  • support groups for individuals with mental illnesses or special needs
  • safe, confidential paths out of physical and/or emotional domestic abuse
211 is committed to being the first, most essential resource to anyone who needs help.